TERMS & CONIDITIONS

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Limitation of Liability

 

REPAIR OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. RHIZA TECH CONSULTING SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL CONNECT U PRO TOTAL CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE.   USE OF THE DEVICE IS AT YOUR OWN RISK.

 

Repair Time and Delivery 

 

RHIZA TECH CONSULTING will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. RHIZA TECH CONSULTING shall not be liable for any failures or delay in service due to any cause beyond its control. RHIZA TECH CONSULTING reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.  

 

Manufacturer Warranties 

 

You recognize that RHIZA TECH CONSULTING is an independent, third-party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by RHIZA TECH CONSULTING may void any manufacturer warranty or ability to utilize insurance providers. RHIZA TECH CONSULTING is not responsible for any warranty that is considered void after repair services by RHIZA TECH CONSULTING have been rendered. 

 

Replacement Parts

 

You recognize that RHIZA TECH CONSULTING is an independent, third-party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, RHIZA TECH CONSULTING does not have access to original equipment manufacturer (OEM) parts.  

You recognize that after any service is performed, the damaged parts that are replaced during service become property of RHIZA TECH CONSULTING. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.  

 

Responsibility to Pick Up Devices 

 

Due to space limitations, RHIZA TECH CONSULTING requests that you pick up your equipment promptly. 

If equipment is left with RHIZA TECH CONSULTING and is not picked up within 30 days after being notified by RHIZA TECH CONSULTING that your product has been serviced, RHIZA TECH CONSULTING will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold RHIZA TECH CONSULTING harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from the customer being notified that your product has been serviced. 

 

Software

 

If service involves transferring information or installing software, customer represents that customer has the legal right to copy the information and agree to the terms of the software license, and customer authorizes RHIZA TECH CONSULTING to transfer the information and accept such terms on your behalf in performing the service at your instruction. 

 

You acknowledge and agree that You are solely responsible for all Content that You make available through the Device.  Accordingly, You represent and warrant that: (i) You either are the sole and exclusive owner of all Content that You make available through the Device or You have all rights, licenses, or permissions, consents, and releases that are necessary to grant to [] the rights in such Content, as contemplated under this Agreement; and (ii) neither the Content nor Your posting, uploading, publication, submission, or transmittal of the Content or []’s use of the Content (or any portion thereof) on, through, or by means of the Device or otherwise will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. 

 

Payment for Service

 

Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for parts that require a special order to be placed.  

Liquid Damage Diagnostic and Board Cleaning Service 

You understand that due to the nature of liquid damage, a device that may arrive in “working” or "partially working" condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly. 

 

You understand that if a device is operable upon arrival it is recommended that you back up the device before leaving it to be diagnosed. UBREAKIFIX is not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage. 

You understand that the goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself. 

You understand that if the liquid damage motherboard cleaning service resolves all device issues, then the customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order. 

You understand that if additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you select to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved. 

You understand that if the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be no charge for the motherboard cleaning service.

 

Computer Virus Removal, Operating System Reinstall, and Data Backup

 

You understand that during a virus repair or removal RHIZA TECH CONSULTING uses a multitude of software tools to remove any malware present in the device. 

You understand that due to the nature of many viruses (which infect not only the Operating System, but also user files) RHIZA TECH CONSULTING CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.

 

You understand that RHIZA TECH CONSULTING CANNOT guarantee malware removal through software alone. If it is the case that RHIZA TECH CONSULTING cannot safely remove the virus entirely, you will not be charged for the virus removal service, and RHIZA TECH CONSULTING will contact you about performing a reinstall of the operating system from a clean installation. 

You understand that RHIZA TECH CONSULTING will not back up any user-created file unless a "Computer back up service" is included.

 

You understand that if an Operating System Reinstall service is performed RHIZA TECH CONSULTING provides a factory installation with no additional software installed except for primary hardware drivers. Any Software, including Anti-Malware (free or paid-subscription), is subject to a software installation fee. 

You understand that RHIZA TECH CONSULTING CANNOT install a different operating system than what is provided by the computer’s manufacturer, or provided by the Customer. Customer represents that customer has the legal right to use the operating system, and has agreed to the terms of the software license. 

Collection and Use of Personal Information 

Information such as name and email address is collected for internal record keeping, service updates, requesting feedback, and provide you product information, promotional information, and updates to RHIZA TECH CONSULTING Terms of Service and Privacy Policy. 

 

Accessing Data on Customer Devices 

 

As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensure we have done our due diligence in repairing your device to the best of our ability. This information is NEVER intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. RHIZA TECH CONSULTING will never transfer or copy data on a customer's device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer. 

 

Data Backup and Recovery Services

 

In the event of a repair, or any similar circumstances, that requires a device be restored to original settings RHIZA TECH CONSULTING will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data. 

Data Loss 

 

Customer agrees that prior to RHIZA TECH CONSULTING servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, RHIZA TECH CONSULTING shall be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media. 

  

When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.  

For any questions or concerns please feel free to contact us below